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Your payment for service delivery which promised quick setup and effortless bulk SMS functions has led to total neglect and fraudulent treatment and consumer frustration. Businesses and individuals across the board who trusted BhashSMS right now face exactly this dilemma. After receiving payment their promises of swift activation combined with maximum delivery and nonstop assistance suddenly vanish for all customers.
Customers have sent complaints to MouthShut, Quora and Google Reviews alongside social media platforms to share identical stories of undelivered messages and missing support and vanished refunds.
How BhashSMS Scams People
The company chases its clients. Making bold promises like “instant account activation” and “100% message delivery,” their sales crew phones, emails, and WhatsApp messages harass possible buyers. Offering limited-time discounts or asserting their services are in great demand helps them to build urgency.
The actual nightmare starts once the money is paid. Many users claim that it takes weeks of continuous follow-up to even use the platform or that their accounts never go active. When they at last do, they find that bulk SMS messages either never reach or never sent to recipients. If at all possible, only a small portion of the thousands of messages charged for really get delivered.
Their supposedly “customer service” is a joke. Many victims claim that calls, emails, WhatsApp messages go ignored once they pay. Sometimes consumer counts are even stopped to prevent any confrontation. And if you are lucky enough to obtain a reply, be ready for nasty, mocking, and pointless ones.
Bad Reviews from Customer
A client called “infoweaverservice” claimed that BhashSMS is a fraud company failing to live up to expectations. They follow up aggressively before payment, saying their crew works seven days a week and that account activation takes just five to ten minutes. They cease answering calls and messages, though, once the payment is paid.
Over three hundred times, the client and a friend tried to get in touch with the company by phone and WhatsApp but got no answer. Although the company charges for the entire amount, its SMS panel apparently operates poorly, only 1,000–2,000 out of 50,000 messages really sent.
Among specific staff members accused of accepting compensation and then not responding were Vishal and Sandeep.
“Declaring it a total waste of money”, a user called jagan0819 claimed their experience with BhashSMS was the worst ever. They claimed that none of the mails were delivered and that client service was nonexistent. They claim that once the transaction is finished, the company does not offer any actual service even when it makes misleading promises to guarantee payments.
Mohit Kumar told of his frustrating experience with BhashSMS. He said the company promised a 30-minute setup time but made him hunt them for ten days to access his account. He discovered that barely one in ten WhatsApp messages were being delivered once he began using the service, which he thinks was a calculated move to maximize earnings. Specifically calling out a salesperson called Syed, he labelled the business and him as dishonest.
Alleging that BhashSMS steals money without providing services, a reviewer called “nrnemiri” advises others against falling for the trap. Their experience suggests that salespeople mislead consumers about GST, therefore directing payments into personal accounts, and that SMS and WhatsApp communications seldom ever get sent.
According to the reviewer, BhashSMS blocks consumer numbers once a payment is made to prevent follow-ups. Blaming sales managers for miscommunication, they further charge the corporation of making misleading claims regarding service improvements and later decreasing service. Post-sales support is said to be non-existent even when consumers accept less services; emails and calls go un-responded.
The reviewer demands legal action against BhashSMS and characterizes its activities as daylight robbery. They admonish the executives of the company to quit mistreating small businesses since unethical behavior will finally result in karma rather than from authorities.
File a Complaint on the National Consumer Helpline
You can file a complaint on the National Consumer Helpline at consumer helpline.gov.in. Under consumer protection rules, this site enables customers to pursue returns and act against fraud. Just go to the website, lodge your complaint, and include specifics on the fraud. The authorities will look into your matter and might assist to clear it.
If you made the payment online, report it as cyber fraud on cybercrime.gov.in. Law enforcement agencies track digital payment traces to initiate legal actions. Provide evidence through bank statements along with screenshots and emails while reporting a case to make your claim more compelling.
Legal Actions That Can Be Taken Against BhashSMS
Send a legal notice that claims fraud alongside misrepresentation while demanding a price refund along with compensation for the losses incurred. Failure to respond allows you to file a complaint under the Consumer Protection Act of 2019 that defends consumers from dishonest trade practices and deceiving advertising as well as deficient service delivery. The sections 2(47) and 2(11) from the Consumer Protection Act will help you in this case when addressing unfair trade practices and service deficiencies.
Consumers who lose substantial amounts can file their case before consumer courts. The case becomes stronger when victims form a group to take joint legal action against a common fraudster. The filing of a complaint under Section 420 from the IPC (cheating and dishonesty) requires clear evidence of intentional fraud to proceed with the police.
